UJALA - Unnat Jyoti By Affordable LEDs for All :
FAQ
1. What is the UJALA scheme?
Hon'ble
Prime Minister Sh. Narendra Modi described the LED
bulb as "
Prakash
Path" - "way to light". A simple act of change of
one light bulb to
LED
at South Block Prime Minister's office heralded a
movement in the entire
country for considering the same change. The
initiative is part of the
Government of India's efforts to spread the message of
energy efficiency
in the country.
UJALA scheme aims to promote
efficient use of energy at
the residential level; enhance the awareness of
consumers about the
efficacy of using energy efficient appliances and
aggregating demand to
reduce the high initial costs thus facilitating higher
uptake of LED
lights by residential users. It may be noted that the
scheme was
initially labelled DELP (Domestic Efficient Lighting
Program) and was
relaunched as UJALA.
2. Who is eligible to get LEDs under the UJALA scheme
and what are the requirements to purchase the LEDs?
Every
domestic household having a metered connection from
their respective
Electricity Distribution Company is eligible to get the
LED bulbs under
the UJALA Scheme.The consumer can purchase the LED on
EMI payment
(monthly/bimonthly instalments in electricity bill) or
on upfront
payment by paying the full amount. The consumer needs
to carry the
following documents to get the UJALA LED bulb:
1) For EMI - Copy of latest electricity bill and copy
of Government authorized ID proof
2) For Upfront - Copy of Government authorized ID
proof.
3. Where and how can the LED bulb be procured?
UJALA
LED bulbs are being distributed through special
counters (kiosks) set
up at designated places in a city. These will not be
available at retail
stores. The location details of distributioncounters
is available at
www.ujala.gov.in, wherein the locations are geo-tagged
for consumer
convenience.
4. What is the price of LED bulbs?
UJALA
appliances can be purchased at Rs 70 per LED bulb, Rs
220 per LED
tubelight and Rs 1200 per Fan. The price of appliances
consist of
component such as price of bulb, distribution,
awareness cost, which is
discovered through competitive bidding, Annual
Maintenance Cost (AMC),
cost of capital and administrative costs.
5. What if the LED bulb fuses? Is there any warranty?
If
the LED bulb stops working due to a technical defects,
EESL provides
free-of-cost replacements for a period of three years.
All replacements
are done through designated replacement/ distribution
kiosks as
mentioned on www.ujala.gov.in. During the distribution
period these LEDs
can be replaced from any of the UJALA kiosks. Post
distribution, there
are state specific replacement drives that will
indicate the retails
shops/locations where replacement will be available.
6. Where can I register my complaints?
There are 4 types of redressal mechanisms available to
the consumer:
1)
Complaints during distribution can be addressed at our
distribution
agency’s customer care centre number which is
publicised in our
advertisements and awareness drives. EESL has ensured
that a toll-free
helpline number, corresponding to the manufacturer, is
printed on the
UJALA LED bulb box as well as the consent deed (payment
receipt).Once
the duration of the distribution is over the consumers
can contact the
respective manufacturer via these helpline numbers and
seek replacement
of the bulb. The respective manufacturer will guide the
consumer to the
nearest retail outlet, at which the bulbs with
technical flaws can be
replaced
2) EESL maintains a robust social media response
system,
where users can Tweet their complaint to EESL's Twitter
handle
@EESL_India.
3) A detailed email with description and contact
details may also be sent to info@eesl.co.in.
4)
UJALA Dashboard (www.ujala.gov.in) also has a
complaint/ grievance
resolution tab on the top right. Consumers are free to
lodge their
concerns on this platform.All complaints are usually
addressed within 48
hours of receipt and a satisfactory resolution
follows.
7. What does white and blue colour represent on the
UJALA dashboard?
The
blue colour indicates stateswhere UJALA distribution
scheme has been
launched and opened up to the consumers. The white
colour indicates the
states where the scheme is still in process of being
implemented. UJALA
being a government scheme has to follow stringent
protocolsbefore it is
launched in any state.
Source:www.ujala.gov.in
