New Pension System - Features released recently for NPS Subscribers
New Pension System (NPS) and its-implementation
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)
RBA No. :54/2016
New Delhi, dated: . 16.08.2016
No.2016/AC-II/21/7
General Managers, FA&CAOS and CPOs,
All Indian Railways. and PUs
Sub: New Pension System (NPS) and its-implementation.
Please find enclosed PFRDA’S letter no.
PFRDA/19/CG/1/39 dated 01.08.2016 on the above subject. In this regard,
the “following has been desired:
i. Distribution of comprehensive brochure prepared by PFRDA for government Sector subscribers.
ii. Updation of contact details of all the underlying offices in the records of CRA for better communication flow.
iii Setting up of dedicated NPS Cell
iv. Displaying related information on the website of in the Ministry and incorporating the same link in the ‘Employee’s
corner’.
As regards (iv.) above, all, the
important instructions issued by Accounts Dte are available on the
Indian Railway’s website as under:
www.indianrailways.gov.in
↓
About Indian Railways
↓
Railway Board Directorates
↓
Accounts
↓
Instructions on NPS
Kindly ensure circulation of these
instructions so that the subscribers and nodal. offices are aware of
initiatives taken for their benefit.
DA: As above
sd/-
(Amitesh Kumar Sinha)
Director Finance/CCA
Railway Board
PENSION FUND REGULATORY AND DEVELOPMENT AUTHORITY
b-14/A, First Floor, Chhatrapati Shivaji Bhawan,
Qutab Institutional Area, Katwaria Sarai, New Delhi-110016
R.V. Verma
Member
FILE NO. PFRDA/19/CG/1/39
01st August, 2016
Subject: National Pension System (NPS) and its implementation.
I am writing in the context of the
National Pension System (NPS) and its implementation in the Central
Government sector - Ministries & departments including the Central
Autonomous Bodies under their jurisdiction. I would like to highlight
the important measures taken by PFRDA in strengthening the systems, in
the interest of the ultimate beneficiary- the subscriber and other
stakeholders.
2. After the passage of PFRDA Act, 2013,
various regulations have been framed by PFRDA under the ambit of the
Act. The basic purpose of framing regulations is to ensure protection of
subscriber interest. Prominent ones among the regulations are PFRDA
(Redressal of Subscriber Grievance) Regulations, 2015 and PFRDA (Exits
Withdrawals under the NPS) Regulations, 2015. You will appreciate that
PFRDA (Redressal of Subscriber Grievance) Regulations, 2015, had laid
down clear guidelines with respect to redressal of subscriber
grievances. Further, Exit Regulations of PFRDA have specified the provisions and process relating to exit and withdrawal in
detail.
3. It has been PFRDA’S endeavour to take
various initiatives from time to time in order to simplify and improve
the operational issues in National Pension System (NPS) for ease of
transaction for subscribers. Towards this end, we have introduced a
number of new functionalities under NPS architecture such as
simplification of account opening, withdrawal, grievance management etc.
In this regard, recently many new functionalities have been released by
the Central Recordkeeping Agency (CRA) to ease operations for the
benefit of subscribers and nodal offices. The details of the
functionalities released recently for the nodal offices under Govt.
Sector are enclosed as Annexure A.
4. As our main focus is on the
subscriber, around whom the entire system revolves, we have also
provided several facilities to them for easing the process and making
them more user friendly. The following are the important initiatives
taken in this direction:
(i) SMS and email alerts,
(ii) Centralized Grievance Management
System (CGMS) with a pre-determined turnaround time for resolution of
grievances related to different services.
(iii) Call Centre facility.
(iv) Periodic consolidated SoT (Statement of Transactions)
(v) Web based access to all subscribers
to view SoTs and facility to modify certain data like mobile number
& email id on their own.
(vi) Subscriber awareness programs at various locations and centers.
In addition to the above, several new
functionalities have also been introduced in the CRA system for the
benefit of the subscribers. The details of the same are enclosed as
Annexure B.
5. We would very much appreciate if the
Central Government ministries departments may undertake the following
measures to enhance the effectiveness of the system:
(a) Distribution of comprehensive brochure prepared by PFRDA for government sector subscribers (copy enclosed).
(b) Updation of contact details of all the underlying offices in the records of CRA for better communication flow.
(c) Setting up of a dedicated NPS Cell
(d).Displaying NPS related information
on the website of your Ministry and incorporating the same in link like ‘
Employee’s corner’.
6. We feel that there is urgent need to
disseminate more information among the dealing officials -Pay &
Accounts Offices(PAOs) Drawing & Disbursing officers (DDOs) of the
CG Ministries & Departments for resolving the concerns and covering
the gaps. We have recently engaged Crux Management Services Pvt. Ltd. as
a training agency for imparting training to the nodal officers of CG
Ministries/ Departments. We request you to nominate maximum number of
DDOs from your Ministry to the training programmes which PFRDA is
coordinating. Besides, workshops may be organized by CG Ministries &
Department for their respective nodal offices also in order to increase
subscriber awareness and for imparting operational knowledge to
PrAOs/PAOs/DDOs, wherein PF RDA and CRA officials may also participate.
We are confident that the implementation
of NPS and streamlining .of the process is receiving your due
attention. You may like to convene regular meetings to review the
implementation of NPS and the new fun’ctionalities which wrll go a long
way in ensuring smooth implementation of NPS. PFRDA will be glad to
provide all necessary support and cooperation. Should your office need
further clarifications, they are welcome to contact Sh. Ashish Kumar,
General Manager at ashish.kumar@pfrda org.in.
With Regards,
Yours sincerely
sd/-
(R.V.Verma)
Mr. S. Mookerjee,
Financial Commissioner
Ministry of Railways,
Room No.232, Rail Bhavan,
New Delhi - 110001.
Encl.: A/a
Annexure A
Functionality for nodal offices on Tier-II
operations and voluntary contribution processing under Tier-I
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The
Govt. Sector Nodal Offices have now been provided with utility for
activating the Tier II account and its operation for all Government
employees. The Government subscribers (mandatorily covered under NPS)
can also approach their “associated Nodal Office for making additional
investment (Voluntary Contributions) in their PRAN - Tier I account in
order to claim tax benefits.
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Upload of unequal contribution for Govt.
employees
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In,
case of Govt. sector employees, the Nodal Office is required to prepare
and upload the contribution file wherein the Employee and Employer
Contribution are equal for each subscriber. This functionality will now
allow the Nodal Offices to prepare and upload contribution files where
Employer and Employee contribution amount are not. same due to various
exceptional reasons.
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Insertion of QR Code facility on backside of PRAN
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For
new PRAN cards, a Quick Response (QR) code will be inserted, which when
scanned on a smart phone will enable easy access to CRA website for any
information on NPS.
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Grievance resolution by monitoring office in CRA
system
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In
case of Govt. Sector Nodal offices, only the PAOs/DTOs can provide
resolution remarks for the grievances raised against them by ‘ their
associated subscribers in Central Grievance Management System (CG-MS)
module. However, the mapped Pr.AOs/DTAs can only monitor the status of
the grievances (using ‘Token No’) raised against underlying
PAOs/DTOs. Now, with the new facility made available in the CRA system,
the Pr.AOs/DTAs can verify whether the PAO/DTO has resolved the
grievance.
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Pop-Up window for resolution of pending grievance
in CRA system
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To
aid the Nodal Offices, a pop-up alert is displayed on the home page
immediately after the User logs in to CRA website (www.cra-nsdl.com).
The pop-up displays the count of grievances pending (if any) for more
than 30 days. The User has two options i.e., either to resolve the
grievances immediately by selecting the option ‘Resolve Now’ (which
will guide the user to ‘grievance resolution’ screen) or to select
‘Resolve Later’ to continue with regular operations and provide
resolutions to the grievances later, The pop-up window is a reminder to
all the Nodal Offices which have any grievance pending for resolution
beyond 30 days in Central
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Grievance Management system (CGMS) module.
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Functionality
for capturing bank details and contact details of the nodal offices
‘A facility has been provided to Nodal Offices of Central Government to
enter the contact details of their Nodal Officer (along with details of
alternate Nodal Officer) and the Bank account details of respective
Nodal Office in CRA system. This will help Trustee Bank and CRA to
identify the nodal offices for better coordination.
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Login facility for, DDOs in CRA system
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The
DDOs can login the CRA system using User ID & I-PIN (password). The
DDOs can generate their l-PIN by capturing a request through instant
reset option in the CRA system (www.cra-nsdl.com) and getting it
authorized by their associated Nodal Office (PAOs/DTOs). This facility
has been granted to the DDOs to enable them to view various
reports, which is quite helpful in day to day functioning.
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Annexure B
Features released recently for NPS Subscribers
1. Mobile App
Mobile App for NPS’ is nowavailable to the Subscriber’s in ’Google Play
Store’ as NPS by NSDL e-Gov’ for installation and use. The following
features are available to the Subscribers in Mobile App:
a) Transaction Statement: Using this
feature, Subscriber will be able to raise the request for Transaction
Statement for a. particular financial year. The statement will be sent
to the Subscriber’s registered mail ID at end of the day.
b) Account details view: Subscriber can view his / her NPS account details.
c) Statement of Holding view: Details of
scheme Wise units alongwith latest NAV and the total value of the
schemes (as on date) is available.
d) View of last 5 contributions: Details
of the last five contributions credited will be available i.e.,‘ credit
date, tier type, amount and. contribution remarks.
e) Change in contact details (Telephone/
Mobile no./ email ID): At present, Subscriber can change his/ her
contact details in CRA system using login credential. The same feature
has been extended in Mobile App.
f) Change password/ Security Question:
Subscriber can add / modify his her password and set security question
(for password reset) through Mobile App. Subscriber will also be able to
reset his/ her password by answering secret questions.
g) Notifications: Notifications, if any, from CRA will be available to the Subscriber. Short messages will be displayed
here.
2. Change of address using Aadhaar authentication
The Subscribers can now update/modify their address on their own using
Aadhaar based authentication. After logging in CRA, Subscriber will use
the menu Update Address”. After clicking on the menu ”Update Address”,
Subscriber will prevode the Aadhaar No and “click on the ’submit’
button. ‘On clicking on submit button, ‘ an OTP will be sent to
Subscriber’s mobile. Once the Subscriber authenticates by submitting the
OTP, address details from Aadhaar system will be fetched and updated in
the CRA system. In this process, Subscriber will be able to update
permanent as well as correspondence address. At present, this feature
has been made available to All Citizens of India and Corporate sector.
It will be extended to Government Subscriber Shortly.
3. Scheme Preference change facility
The NPS Subscribers associated to All Citizens of India (UoS), Corporate
sector and Government sector (for Tier‘SII-only) can now change their
Scheme Preference after logging in. An OTP will be sent to the
Subscriber (on their registered mobile number) once Subscriber topts to
change his / her Scheme Preference. After authentication is done with
OTP, the Subscriber can change their PFM, Asset Class, Allocation ratio,
Scheme Options.
4. Tier II activation through eNPS
Any subscriber having Tier I account in NPS can now activate Tier II
account online through eNPS. To initiate the Tier‘II activation,
Subscriber has to enter his/her PRAN, DOB and PAN. An OTP will be
generated and will be sent to the registered mobile number. Subscriber
has to enter the OTP and proceed for Tier II activation under
5. KYC re-verification using Aadhaar authentication
A Subscriber whose Bank has not confirmed (rejected) his / her KYC
verification request can now update the address details and confirm KYC
using Aadhaar based authentication. The Subscriber need to simply go to
eNPS site, click on Update details and proceed.
6. Facility to contribute Online
Subscribers are contributing through online mode using eNPS portal of.
NPS Trust. Now, a facility has been made available to contribute online
by Subscribers using IPIN credentials in CRA system. Subscriber can
login into the CRA system and click to ”Contribution” menu. On
submission, the Subscriber will be redirected to eNPS contribution page
from Where he / she can contribute as per existing process of eNPS.
7. Withdrawal from Tier II account
At present, for Withdrawal from Tier II account, the NPS subscribers are
required to visit the branch of the’ Point of Presence (POPS) or Nodal
Office which is mapped to him / her. Now, the NPS Subscribers have a
facility to initiate Withdrawal request from Tier II account using their
login credentials and OTP authentication on registered mobile number.
8. Online IPIN generation
The eNPS Subscribers can now access the CRA system immediately after
registering without waiting for physical I-PIN to be despatched.
Facility is now available where the Subscriber will generate I-PIN
instantly and access his/her NPS account.
