Guidelines regarding handling of complaints in Ministries/Departments: Clarification by DoPT

Guidelines regarding handling of complaints in Ministries/Departments.

No. 104/76/2011-AVD.1

Government of India
Ministry of Personnel, Public Grievances & Pension
Department of Personnel & Training

New Delhi , the 18th June, 2014.

Office Memorandum

Subject:- Guidelines regarding handling of complaints in Ministries/Departments.
The undersigned is directed to refer to this Department’s O.M. of even number dated 18.10.2013 on the above subject and to say that the Ministries/Departments of the Government of India have been seeking clarifications from this Department on operation of the aforesaid O.M. The matter has been considered and it is clarified as under:-

(i) `Anonymous complaints’ are such complaints which do not carry both, name and address of the complainant and need to be dealt with in terms of para 3 (i) of the DOP&T O.M. dated 18.10.2013 referred to in para 1 above, irrespective of the nature of allegations.

(ii) The complaints other than anonymous complaints which contain vague allegations need to be dealt with in terms of para 3 (ii) of the DOP&T O.M. dated 18.10.2013 referred to in sub- para (i) above.

(iii) The complaints which contain verifiable allegations and are not anonymous, need to be dealt with in terms of para 3 (iii) of the DOP&T O.M. dated 18.0.2013 referred to in para 1 above

sd/-
(G. Srinivasan)
Under Secretary to the Govt. of India

Source: DoPT – http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02ser/104_76_2011-AVD-I-18062014.pdf