Tour Packages For Gatimaan Express Travellers

Tour Packages For Gatimaan Express Travellers

Ministry of Railways

04-May, 2016

Indian Railway Catering and Tourism Corporation has started operating two different tour packages for those travelling in Gatimaan Express. The one day comprehensive package offers visit to Agra Fort and Taj Mahal in AC vehicle, food at hotel, guide etc. The two days / one night comprehensive package offers visit to Agra Fort, Itmad-ud-Daula’s tomb, Mehtab Bagh, Taj Mahal, Fatehpur Sikri and Sikandra in AC Vehicle, food, accommodation at hotel, guide etc.

This Press Release is based on information given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 04.05.2016 (Wednesday).

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Handing over of the Railway Catering System to IRCTC

Handing over of the Railway Catering System to IRCTC

As announced in the Rail Budget Speech 2016-17, Indian Railway Catering and Tourism Corporation (IRCTC) would begin to manage catering service in a phased manner.

The objectives of transferring the catering services from Railways to IRCTC were not fulfilled, as IRCTC could not professionalize the catering services. Therefore, the management of catering services were taken back by Railways from IRCTC as per the provisions of Catering Policy, 2010 .

In 2015, Sreedhran Committee, set up by the Ministry of Railways recommended transfer of catering services back to IRCTC since IRCTC was setup as an extended arm of the Indian Railways to professionalize catering services on Indian Railways. It has been decided to give back the catering services to IRCTC in a phased manner with unbundling catering services by creating a distinction primarily between food preparation and food distribution. In order to address the problems faced earlier, it has been decided that there will be no complete handing over of catering service by IRCTC to private licensees and Zonal Railways will have powers of supervision and monitoring.

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Rajya Sabha on 04.03.2016 (Friday).

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Indian Railways starts collecting feedback about basic amenities through phones using IVRS based system

Indian Railways starts collecting feedback about basic amenities through phones using IVRS based system

Ministry of Railways
Press Information Bureau,
Government of India.

17-July, 2015

Railway PSU IRCTC entrusted with this task of collecting feedback

With a view to improve passenger amenities in running trains and stations, Indian Railways has started collecting feedback from the public about the basic amenities from this month. Collecting this kind of feedback is in line with the emphasis given by Minister of Railways Shri Suresh Prabhakar Prabhu on the best connect between railway administration and railway users.

The job of collecting this significant feedback has been entrusted to its own PSU namely “Indian Railway Catering and Tourism Corporation (IRCTC)”. The feedback is being collected by IRCTC through Interactive Voice Response System (IVRS) with the number +91-139. Under this system, travelling passengers are being contacted randomly on their mobile phones to gather their feedback about the facilities provided by the Railways in six areas, namely, cleanliness of station/platform/train, quality of catering, level of cooling of AC, quality of food, punctuality of train and quality of bedrolls.

Out of the six facilities, a passenger is asked to send his/her feedback on only two facilities. They are given three options of pressing on mobile – 2 (Two) for Good, 1(one) for Satisfactory and 0(Zero) for unsatisfactory/Bad – with regard to a particular amenity.

On an average 60-70 calls per day per train are being made and efforts are done to make approximately one lakh successful calls per day to passengers of mail / express trains.

The feedback will help improve passenger amenities and also help fix accountability of service providers.

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