Feedback from CGHS beneficiaries about HCOs empanelled under CGHS

Government of India
Ministry of Health and Family Welfare
Department of Health & Family Welfare
Directorate General of CGHS

Nirman Bhawan, New Delhi 110 011
Dated the 30th January, 2019

No Z 1502511012019/DIR/CGHS

OFFICE MEMORANDUM

Subject: - Advisory to HCOs empanelled under CGHS regarding treatment of critically ill CGHS beneficiaries /CGHS beneficiaries undergoing treatment for Cancer.

With reference to the above mentioned subject all the HCOs empanelled under CGHS are hereby advised to take special care of critically ill CGHS beneficiaries /CGHS beneficiaries undergoing treatment for Cancer seeking healthcare facilities in your institution as they require special attention. All possible assistance and care may be provided to them.

You are also advised to keep track of the new guidelines issued by CGHS from time to time and comply with the guidelines.

(Dr. Atul Prakash)
Director, CGHS

Source: cghs

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Government of India
Ministry of Health and Family Welfare
Department of Health & Family Welfare
Directorate General of CGHS

Nirman Bhawan, New Delhi 110 011
Dated the 30th January , 2019

No Z 15025/10/2019/DIR/CGHS

OFFICE MEMORANDUM

Subject: - Feedback from CGHS beneficiaries about HCOs empanelled under CGHS

With reference to the above mentioned subject the undersigned is directed to state that Critically ill and CGHS beneficiaries undergoing treatment for Cancer need special care and any permissions required for treatment ( including Post-Operative follow up treatment ) may be provided on priority basis by the CMOs i/c/ Addl.Director,CGHS .

A feedback proforma may also be taken from such CGHS beneficiaries about the facilities provided by HCOs empanelled under CGHS. The information so collected may be sent to the Addi. Directors on Monthly basis.

This may be treated as most important.

(Dr. Atul Prakash)
Director, CGHS

Feedback Performa

Name of the CGHS beneficiary Ben ID No

Name of the Hospital	Facility	Score ( 1-5) (1) Poor (2) Fair (3) Good (4) Very Good (5) Excellent
	Behavior of Staff at Reception
	Ease of Admission
	Treatment of the Specialists
	Behavior of para-medical staff
	Billing related issues if any
	Any overcharging

If , no bed was available has the beneficiary tried any other hospital
Signature of CGHS beneficiary/representative

Source: Cghs